On The Road Again… Customer Success

“Just one phenomenal customer experience can make a world of difference when it comes to word of mouth promotion.”– Karl Wirth Customer success is an all-encompassing role, requiring a threshold of magnificent skills that are interchangeable with multiple positions. Someone in customer success is an empathetic tinkerer, that is full of hard skills, which isContinue reading “On The Road Again… Customer Success”

Why Customer Success Matters

“Look after the customer and the business will take care of itself.”– Ray Kroc A mountain that most businesses have to overcome is finding out how to make their customers consistently happy. How to give them all that they need to continue coming back to you. This is where a customer success position comes in,Continue reading “Why Customer Success Matters”

Success Is Personal

“Success is the sum of small efforts, repeated day in and day out.”– Robert Collier Kelly Hickmann has had an exciting life so far, graduating high school early then deciding he wanted to explore and what better way of going that than hiking the Appalachian trail which is a trail that goes from Springer Mountain,Continue reading “Success Is Personal”